What is Teams Governance and why do we need it?
Teams Governance is the set of policies, processes and technical controls that determine how Teams is created, managed and retired within your organisation. Without governance, organisations end up with thousands of orphaned Teams, inconsistent naming, uncontrolled guest access and ungoverned data. Cambay implements governance from day one — ensuring your Teams environment remains secure, findable and manageable as you scale.
What is Microsoft Teams Phone and can it replace our existing phone system?
Teams Phone is Microsoft's cloud PBX — replacing traditional desk phones and on-premises phone systems with calling capabilities directly within Teams. It supports inbound/outbound PSTN calls, call queues, auto-attendants, voicemail, call recording and emergency services. For most organisations it fully replaces legacy PBX systems, with Cambay handling number porting and parallel running during transition.
How does Microsoft Copilot work in Teams meetings?
Copilot in Teams listens to your meetings (with participant consent) and generates real-time and post-meeting summaries, identifies key discussion points and action items, and answers questions like 'What decisions were made?' or 'What did John commit to?' — directly in the meeting chat. This eliminates manual minute-taking and ensures action items are captured consistently.
What are Teams Rooms and does our business need them?
Teams Rooms are Microsoft-certified hardware solutions for meeting rooms — combining intelligent cameras, audio bars and touch consoles that connect natively to Teams. For organisations with hybrid workers, Teams Rooms ensure remote participants have equal meeting presence — front-row experience, automatic speaker framing and AI noise cancellation. Cambay specifies, procures and configures Teams Rooms hardware aligned to your room sizes and usage patterns.
How do you handle the Teams adoption challenge?
Technology deployment alone rarely drives adoption. Cambay runs structured adoption programmes — identifying champions in each department, creating use-case playbooks for specific roles, delivering targeted training sessions, and monitoring adoption via Microsoft 365 usage analytics. We set adoption KPIs at the start of every engagement and report against them monthly during the hypercare period.
Can Teams integrate with our non-Microsoft tools like Salesforce or ServiceNow?
Yes. The Teams App Store has 1,000+ pre-built integrations including Salesforce, ServiceNow, Jira, Zendesk, Workday, GitHub and many more. These surface relevant information from your systems-of-record directly within Teams channels and chats — reducing app-switching and keeping your team in their flow of work. Cambay configures and governs app integrations as part of every Teams deployment.
Enterprise Communication Platform
