Which Dynamics 365 modules do we need?
It depends on your business priorities. If sales and customer relationships are the focus, start with D365 Sales and Customer Service. If financial management and supply chain are priorities, D365 Finance and Supply Chain is the right path. We run a structured discovery workshop to identify the right module combination for your organisation.
How is Dynamics 365 different from Salesforce or SAP?
Dynamics 365 is Microsoft-native — it integrates seamlessly with Teams, Outlook, Azure, Power Platform and Power BI out of the box. For organisations already in the Microsoft ecosystem, it eliminates integration costs and reduces the total cost of ownership significantly compared to Salesforce or SAP.
How long does a Dynamics 365 implementation take?
A focused CRM implementation (Sales + Customer Service) typically takes 10–16 weeks. A full ERP implementation (Finance + Supply Chain) runs 20–36 weeks depending on complexity, data volumes and number of integrations. We use agile sprints to get value delivered early.
Can we migrate data from our existing CRM or ERP?
Yes. Data migration is included in all our engagements. We cleanse, map and validate your existing data before migration — whether it's from Salesforce, HubSpot, SAP, Oracle, Sage, or a legacy spreadsheet estate. Data quality is tested at every stage.
Does Dynamics 365 support multiple currencies and languages?
Yes. Dynamics 365 Finance and Supply Chain is designed for global enterprise operations — supporting multi-currency, multi-language, multi-legal entity and multi-tax regime configurations across all regions.
What support is available after go-live?
We offer tiered managed support packages post-go-live — from basic hypercare (first 30 days) through to ongoing managed application support including bug fixes, minor enhancements, Microsoft release wave management and user helpdesk.
