Accelerate digital transformation, modernise citizen services, and meet GovCloud security requirements — powered by Microsoft Dynamics 365, Azure GovCloud, and Microsoft 365 purpose-built for local authorities, central government departments, and public sector bodies.
Local authorities, central government departments, and public sector bodies face mounting pressure from budget constraints, rising citizen expectations, legacy system debt, and the ever-increasing complexity of delivering public services securely in a digital-first world.
Decades of under-investment have left many public sector organisations running critical services on legacy systems that are expensive to maintain, difficult to integrate, and incapable of delivering the digital-first citizen experiences the public now expects.
Microsoft Azure migration services and D365 provide a modern, GovCloud-compliant platform that replaces or wraps legacy systems — enabling digital-first service delivery without requiring a high-risk big-bang migration.
Citizens expect the same seamless digital experience from local councils and government agencies that they get from private sector organisations — but fragmented systems, paper processes, and siloed data make it almost impossible to deliver joined-up, proactive public services.
D365 Customer Service and Microsoft Power Platform deliver omnichannel citizen portals, case management automation, and joined-up service delivery — reducing call volumes by up to 35% and improving citizen satisfaction significantly.
Public sector organisations are high-value targets for cyber attacks, with ransomware incidents causing significant service disruption and reputational damage. Legacy systems, under-resourced IT teams, and limited security tooling create substantial exposure.
Microsoft Defender for Government, Sentinel SIEM, and Azure GovCloud provide enterprise-grade cyber security with NCSC-aligned controls — meeting Cyber Essentials+, G-Cloud, and PSN security requirements out of the box.
Public sector data sits in dozens of disconnected systems across departments — making cross-departmental analysis, service performance reporting, and evidence-based policy decisions extremely difficult. Most organisations are still reporting in arrears on key performance indicators.
Azure Synapse Analytics and Power BI create a unified public sector data platform — connecting departmental systems, delivering real-time performance dashboards, and enabling predictive analytics for demand management and policy evaluation.
Relentless budget pressure is forcing public sector organisations to do more with less — but manual processes, duplicated systems, and poor data quality make efficiency savings difficult to identify, quantify, and sustain without impacting service quality.
Microsoft Power Automate and Copilot automate high-volume administrative workflows, reduce manual processing time, and provide the data visibility needed to identify and track efficiency savings across every department and service area.
Public sector organisations struggle to attract and retain digital talent, and existing staff often lack the skills needed to use modern digital tools effectively — limiting the organisation's ability to deliver transformation at the pace required.
Microsoft's public sector training programmes, combined with Cambay's change management and adoption services, build internal digital capability — enabling staff to get maximum value from Microsoft tools from day one of go-live.
Microsoft's government cloud solution stack connects citizen services, case management, workforce productivity, cyber security, and data analytics into one secure, GovCloud-compliant platform — approved for OFFICIAL and OFFICIAL-SENSITIVE data across US government.
A US-sovereign cloud platform meeting NCSC Cloud Security Principles, Cyber Essentials+, PSN, and G-Cloud requirements — providing the secure foundation for all public sector digital services.
A configurable citizen case management and service delivery platform — automating case routing, progress tracking, multi-agency collaboration, and citizen communication across all council and government services.
AI-assisted policy drafting, meeting summarisation, report generation, and knowledge management — embedded in the Microsoft 365 tools public sector staff already use, with government-grade security controls.
Low-code process automation that enables public sector teams to automate high-volume administrative workflows, build citizen-facing digital services, and connect legacy systems — without expensive custom development.
Purpose-built Microsoft capabilities mapped to the most critical priorities for local authorities, central government departments, and public sector bodies.
D365 Customer Service delivers a modern, omnichannel citizen service platform — automating case routing, tracking service requests from receipt to resolution, and giving frontline staff the joined-up citizen view they need to deliver faster, more personalised public services.
A self-service citizen portal supporting web, mobile, phone, email, and live chat — with a single case reference and real-time status updates across all channels.
Intelligent case triage and routing based on service type, citizen profile, urgency, and SLA — ensuring every request reaches the right team immediately with no manual intervention.
Real-time SLA monitoring with automated escalation workflows — ensuring statutory response times are met and senior managers are alerted before breaches occur.
Shared case management across departments and partner agencies — with controlled data sharing, joint working plans, and integrated multi-agency meeting coordination.
Azure AI-powered citizen chatbot handling common service requests, FAQs, and form submissions 24/7 — resolving up to 40% of enquiries without human intervention.
Real-time Power BI dashboards showing case volumes, resolution times, citizen satisfaction scores, and service cost per transaction — by department and service type.
Azure GovCloud provides the secure, scalable foundation for public sector digital transformation — enabling legacy system migration, modern application development, and digital service delivery at a pace and cost that fits public sector procurement and governance requirements.
Structured migration from on-premise infrastructure to Azure GovCloud — meeting NCSC Cloud Security Principles, G-Cloud framework requirements, and public sector data residency obligations.
API wrapper and integration layer approach that connects legacy systems to modern D365 and Power Platform frontends — extending system life while delivering digital-first citizen experiences without disruptive big-bang replacements.
Rapid development of citizen-facing digital services using Microsoft Power Apps — building transactional digital forms, payment integrations, and automated back-office workflows in weeks, not months.
Azure Synapse Analytics connecting data from all departmental systems — enabling cross-service analytics, predictive demand modelling, and the data infrastructure needed for evidence-based public policy.
Microsoft 365 deployment and adoption programme — moving public sector staff from legacy email and file shares to modern collaboration, secure document management, and hybrid working capability.
Azure's carbon-neutral data centres and Microsoft's Sustainability Cloud help public sector organisations meet their net-zero commitments — with real-time carbon reporting and energy optimisation tools.
Microsoft Defender, Sentinel, and Purview provide an integrated, NCSC-aligned security operations capability — protecting public sector organisations from advanced threats while meeting Cyber Essentials+, PSN, and GDPR requirements without the cost of building in-house SOC capabilities.
Unified endpoint, identity, email, and cloud security — with NCSC-aligned threat detection, automated response playbooks, and pre-configured policies meeting Cyber Essentials+ and PSN security requirements.
Cloud-native SIEM and SOAR platform providing real-time threat detection, investigation, and automated response — with pre-built connectors for all Microsoft products and common public sector legacy systems.
Microsoft Entra ID with conditional access, MFA, and Privileged Identity Management — implementing NCSC Zero Trust architecture principles across all public sector users and devices.
Microsoft Purview delivers OFFICIAL and OFFICIAL-SENSITIVE data classification, data loss prevention, and retention policies — meeting Cabinet Office and NCSC information governance requirements automatically.
Automated Subject Access Request management, right-to-erasure workflows, and data breach notification processes — keeping public sector organisations compliant with US GDPR and the Data Protection Act 2018.
Automated security audit trails, Cyber Essentials+ evidence packs, PSN compliance reporting, and NCSC CAF assessment support — dramatically reducing the time and cost of annual security compliance assurance.
Microsoft 365 Copilot and Azure AI embed responsible, government-grade AI directly into public sector workflows — automating administrative processes, accelerating policy work, and helping stretched public sector teams deliver more with the resources they have.
Copilot in Word generates policy papers, briefing notes, consultation responses, and committee reports from structured prompts — reducing drafting time by up to 65% while maintaining the accuracy required for public sector governance.
Copilot in Teams automatically transcribes and summarises council meetings, committee sessions, and public hearings — generating accurate minutes, action logs, and decision records without manual note-taking.
Azure AI enables semantic search across all departmental documents, policies, and correspondence — helping staff find relevant precedent, policy, and data in seconds rather than hours.
Azure ML predicts service demand by area, week, and season — enabling local authorities to proactively plan resources, manage waiting lists, and prevent service capacity crises before they occur.
Power Automate and Azure Logic Apps automate high-volume administrative processes — benefits processing, planning applications, licensing renewals, and grant management — freeing staff for higher-value work.
Azure AI chatbots and virtual agents handle citizen enquiries, guide form completion, and process routine transactions 24/7 — reducing call centre volumes and improving citizen access to services outside office hours.
We follow a structured, procurement-compliant delivery methodology designed around the operational realities of public sector organisations — where security assurance, stakeholder governance, and change management are as important as the technology itself.
Service workflow analysis, legacy system audit, information governance review, and cyber security baseline assessment. We map the current-state architecture, identify integration requirements, and produce a security-assured transformation roadmap aligned to your governance framework.
GovCloud environment build, D365 configuration, Power Platform development, legacy system integration, and ITHC/penetration testing. All work is delivered within G-Cloud-compliant processes with full SIRO and IAO sign-off before any data migration.
Controlled pilot with one service team or department — with full security accreditation, user acceptance testing, and accessibility compliance checking (WCAG 2.1 AA) before any organisation-wide rollout is approved by your SRO.
Phased rollout across all departments with 30 days of included hypercare. Dedicated public sector success manager on-call. Legacy system parallel running maintained during transition. Full rollback plan documented and tested.
Quarterly performance reviews, new Microsoft feature adoption, expansion to additional services, and ongoing digital skills development — ensuring your public sector investment continues to deliver improving citizen outcomes and efficiency savings year over year.
Our team includes former local authority IT directors, central government digital leads, and public sector procurement specialists who understand the unique governance constraints of public organisations.
All implementations are scoped to meet NCSC, PSN, Cyber Essentials+, and G-Cloud security requirements. Our security architects are SC-cleared and experienced in obtaining ITHC and NCSC CAF accreditation.
All Cambay services are available via G-Cloud 14 and Crown Commercial Service frameworks — ensuring fully compliant procurement without the time and cost of individual tender processes.
We contractually commit to a 16-week core go-live timeline for public sector clients, built around your governance and approval processes — not in spite of them.
Every organisation is different. Here's a realistic investment range based on organisation size — available via G-Cloud 14 and CCS frameworks for fully compliant procurement.
All Cambay implementation services and Microsoft licensing are available via G-Cloud 14 (RM1557.14) and Crown Commercial Service frameworks — enabling compliant procurement without individual tender processes. Pricing is indicative and subject to scoping.
Based on data from 42 public sector organisations we've implemented Microsoft solutions for since 2017.
Verified outcomes from public sector organisations who partnered with Cambay to modernise their digital services, improve cyber security, and deliver better citizen outcomes.
A metropolitan borough council serving 280,000 residents was struggling with siloed case management systems, a 32-day average complaint resolution time, and rising service delivery costs. Cambay deployed D365 Customer Service, Azure GovCloud infrastructure, and Power Automate process automation — transforming citizen service delivery and enabling the council to achieve a 58% reduction in resolution times and $2.1M in annual efficiency savings.
Cambay were the only supplier who understood both the technical complexity of our legacy environment and the governance constraints of a public sector organisation. Their G-Cloud procurement route saved us months of procurement time, and their security-first delivery approach meant our SIRO was comfortable approving each phase. The citizen satisfaction improvement has been remarkable.
— Director of Digital Transformation, Metropolitan Borough Council (280,000 residents, 3,200 staff)Yes. All Cambay implementation services and Microsoft software licensing are available via G-Cloud 14 (RM1557.14) on the Digital Marketplace. We are also approved suppliers on Crown Commercial Service frameworks including Technology Services 3 (TS3) and Technology Products 3. This enables fully compliant procurement without the time and cost of individual tender processes.
Yes. Microsoft Azure Government Cloud is approved for OFFICIAL and OFFICIAL-SENSITIVE data under the NCSC Cloud Security Principles. Azure US South and US West data centres are used for all public sector deployments, ensuring data residency in the US. We implement NCSC-aligned security controls as standard, including Zero Trust architecture, Cyber Essentials+ alignment, and PSN-compliant network connectivity.
Our delivery methodology is specifically designed around public sector governance — including SIRO and IAO approval gates, information governance reviews at each phase, security accreditation activities (ITHC, penetration testing), accessibility compliance checking (WCAG 2.1 AA), and project board reporting structures. We build these into the project timeline rather than treating them as blockers.
In most cases, yes. D365 Customer Service is configurable to handle virtually any public sector case type — from housing repairs and planning applications to social care referrals and environmental complaints. We conduct a detailed requirements analysis in discovery to confirm fit and identify any bespoke configuration needed. Where a full replacement isn't appropriate, we can build D365 as a single-pane-of-glass over existing systems.
Yes. Our security architects have delivered PSN accreditation for multiple local authority clients and are experienced with the NCSC Cyber Assessment Framework (CAF) for critical national infrastructure. We can manage the full accreditation process — including IT Health Checks, risk assessment, and submission to NCSC — as part of our delivery engagement.
Significant. We have integrated Microsoft platforms with common public sector legacy systems including Capita, Civica, NEC, Academy, Northgate, and Open Housing — using API connections, Azure Logic Apps, and Power Automate connectors. Where modern APIs don't exist, our integration team has deep experience building RPA and middleware solutions to bridge legacy system gaps.
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