Microsoft Solutions for
Retail & E-Commerce

Unified customer record from every channel — purchases, browsing, loyalty, service contacts — enriched with AI-predicted lifetime value and next best action.

Real-time "customers also bought", "complete the look", and personalised homepage recommendations — proven to lift average order value by 18–24%.

Automated multi-step recovery journeys triggered within minutes of abandonment — personalised with the exact products left behind.

Unified inbox for email, chat, social, and phone — with full order history and AI-suggested responses to resolve queries faster.

Automated post-purchase NPS surveys fed into Customer Insights — flagging at-risk customers before they churn.

Azure Cognitive Services powers image-based product search and intelligent browse — letting shoppers find products faster and reducing zero-result searches.

Single stock count across all stores, warehouses, in-transit, and 3PLs — updated in real time to prevent overselling and enable endless aisle.

Machine-learning models factor seasonality, promotions, and local events to generate SKU-level forecasts — reducing markdown waste by up to 28%.

Turn every store into a mini fulfilment centre. Automatically route online orders to the nearest store with stock for same-day or next-day delivery.

Self-service return portal, automated carrier label generation, refurbishment routing, and instant credit notes — reducing per-return cost by 45%.

Multi-carrier rate shopping, split shipment handling, and live tracking updates fed back to customers automatically — cutting delivery costs by 22%.

Real-time store stock visibility online with automated collection-ready notifications — one of the highest-margin fulfilment options for physical retailers.

Live sales vs. plan, basket size, conversion, and returns by channel — refreshed every 5 minutes so trading teams can react on the day.

Segment customers by purchase frequency, recency, and value. Identify your top 20% driving 80% of revenue — and protect them with targeted retention.

Track the true incremental lift of every promotion — separating genuine uplift from customers who would have bought anyway.

Sell-through rates, weeks-of-cover, size curves, and markdown timing recommendations delivered to buyers in Power BI each Monday morning.

Consolidated P&L view across your own site, Amazon, eBay, and wholesale channels — so you know your true profitability per channel.

Ask "What drove margin decline in womenswear last week?" in plain English and get an instant, cited answer from your own D365 data.