Cambay Group :
IT support services empower businesses to maintain stability and achieve peak performance, whether in on-premises, cloud, or hybrid environments.
Cambay provides IT support services designed to safeguard your IT infrastructure and applications while ensuring high availability for essential applications. Our comprehensive offerings span the entire product and solution lifecycle. We assist in planning, deployment, and optimization of your infrastructure and applications, leveraging advanced analytics, tools, and preventive maintenance to enhance availability and reduce maintenance expenses.
Silver |
Gold |
Platinum |
Diamond |
|
| Number of Hours |
96 hours/year 8 hours/month |
240 hours/year 20 hours/month |
400 hours/year 33 hours/month |
600 hours/year 50 hours/month |
| Response Time | 14 hours | 10 hours | 8 hours | 6 hours |
| Training Hours | 10 hours | 20 hours | 30 hours | 40 hours |
| Self-service Portal | ||||
| Email Support | ||||
| Minor Enhancement Hours | 16 hours | 24 hours | 40 hours | 50 hours |
| Dedicated Phone Support | ||||
| Dedicated Support Manager | ||||
| Escalation to Microsoft | ||||
| Business Review | Bi-Annual | Bi-Annual | Quarterly | Quarterly |
| Invoicing Period | Annual | Quarterly | Quarterly | Quarterly |
Silver |
|
| Number of Hours |
96 hours/year 8 hours/month |
|---|---|
| Response Time | 14 hours |
| Training Hours | 10 hours |
| Self-service Portal | |
| Email Support | |
| Minor Enhancement Hours | 16 hours |
| Dedicated Phone Support | |
| Dedicated Support Manager | |
| Escalation to Microsoft | |
| Business Review | Bi-Annual |
| Invoicing Period | Annual |
Gold |
|
| Number of Hours |
240 hours/year 20 hours/month |
|---|---|
| Response Time | 10 hours |
| Training Hours | 20 hours |
| Self-service Portal | |
| Email Support | |
| Minor Enhancement Hours | 24 hours |
| Dedicated Phone Support | |
| Dedicated Support Manager | |
| Escalation to Microsoft | |
| Business Review | Bi-Annual |
| Invoicing Period | Quarterly |
Platinum |
|
| Number of Hours |
400 hours/year 33 hours/month |
|---|---|
| Response Time | 8 hours |
| Training Hours | 30 hours |
| Self-service Portal | |
| Email Support | |
| Minor Enhancement Hours | 40 hours |
| Dedicated Phone Support | |
| Dedicated Support Manager | |
| Escalation to Microsoft | |
| Business Review | Quarterly |
| Invoicing Period | Quarterly |
Diamond |
|
| Number of Hours |
600 hours/year 50 hours/month |
|---|---|
| Response Time | 6 hours |
| Training Hours | 40 hours |
| Self-service Portal | |
| Email Support | |
| Minor Enhancement Hours | 50 hours |
| Dedicated Phone Support | |
| Dedicated Support Manager | |
| Escalation to Microsoft | |
| Business Review | Quarterly |
| Invoicing Period | Quarterly |
Tailored IT support solutions aligned with your business needs
Proactive approach with advanced monitoring tools and proactive maintenance practices
Scalable services to accommodate your business growth
